VIRTUAL BUSINESS 360
Terms and Conditions of Service
These Terms and Conditions (“Terms”) constitute a binding agreement between you (“Customer,” “you,” or “your”) and Virtual Business 360, its affiliates, subsidiaries, officers, directors, agents, successors or assigns (“VB360,” “we,” “us,” “our”). By accessing or using our websites, products, software, services, or purchasing from us, you agree to be bound by these Terms. If you do not agree, you may not use our services.
1.1 Offerings. VB360 provides an all-in-one virtual business platform including but not limited to website creation, e-commerce, CRM, subscription and billing automation, inventory & product management, scheduling & booking, lead generation, integrations, custom projects, etc. Virtual Business 360
1.2 Changes to Services. We may modify, suspend, or discontinue parts of the services, or change functions/features at any time. We will use commercially reasonable efforts to provide notice when possible.
2.1 By using our services, you affirm that you are at least 13 years old (or older if required by law) and have authority to enter into this agreement. If under age 13 (or minimum age in your jurisdiction), you may use our services only with verified parental/guardian consent.
2.2 We may revise these Terms at any time. The latest version will be posted on our website, with an effective date. Your continued use after revisions means you accept the updated Terms. If you do not accept, you must stop using the services.
3.1 Account Information. You agree to provide complete, accurate, current information about yourself or your business when creating an account, and to maintain and promptly update this.
3.2 Authorized Users. If you permit employees, contractors, agents to access your account, you are responsible for their actions and compliance with these Terms.
3.3 Security. You are responsible for maintaining the security of your account passwords, credentials, and for all activity associated with your account.
4.1 Fees. You agree to pay all subscription fees, usage fees, custom fees, setup fees, and any other charges associated with your account as specified in your plan or order (“Fees”). All fees are due in advance unless otherwise stated.
4.2 Payment Method & Authorization. You authorize VB360 to automatically charge your chosen payment method for all recurring subscription fees, usage fees, setup fees, customization fees, and other applicable charges.
4.3 Invoicing & Statements. We will provide invoices or statements upon request or periodically, as per plan. It is your responsibility to review all charges.
5.1 Cancellation Notice and Exit Survey Requirement. To cancel a service subscription, you must submit written notice to support@virtualbusiness360.com at least Thirty (30) days before your next billing date. Billing will continue throughout this notice period. Additionally, you must complete the Exit Survey located at www.virtualbusiness.com/ExitSurvey.
5.2 Effect of Cancellation. After the effective cancellation date, your access to services will cease, subject to final invoicing. You remain liable for all Fees accrued through the effective date.
5.3 Termination for Cause. We may suspend or terminate your services immediately for breach of Terms, non-payment, misuse, fraud, or violation of law.
5.4 Cancellation Obligations. Billing will continue during the mandatory 30-day notice period. Customers are responsible for all fees accrued up to and including the termination date.
6.1 No Refunds. All payments are non-refundable, except where required by applicable law. No credits are provided for partial periods, unused services, or early termination.
6.2 Disputes. Any disputes regarding invoices or charges must be submitted in writing within 10 days of the charge. Disputes not raised within that timeframe are waived. Disputing a charge does not relieve you of your obligation to pay undisputed portions.
6.3 Chargebacks. Customers agree not to initiate chargebacks or payment reversals without first attempting to resolve issues directly with VB360. Invalid chargebacks may result in suspension of services and recovery of additional processing fees.
7.1 Late Payment. Overdue invoices may accrue interest and/or late fees at the maximum rate allowed by law.
7.2 Suspension of Services for Non-Payment. VB360 may suspend or terminate services for non-payment. Suspension does not eliminate the Customer’s responsibility to pay all outstanding balances.
7.3 Collections. If accounts remain unpaid, VB360 may refer them to collections or initiate legal action. Customers are liable for all associated recovery costs, including collection agency fees, legal costs, and court expenses.
Customers remain fully responsible for all fees and charges incurred under their account, regardless of disputes, cancellation requests, or service suspensions.
Upon cancellation or termination, VB360 will issue a final invoice. Customers must pay this in full. Access to archived data, exports, or final deliverables may be withheld until payment is received.
10.1 Ownership. All intellectual property rights in VB360’s services, software, technology, trademarks, copyrights, logos, domain names, documentation, and content are owned by VB360 or its licensors.
10.2 License. We grant you a limited, non-exclusive, non-transferable license to use the services in accordance with these Terms, for your business operations.
10.3 User-Submitted Content. Content you submit (ideas, reviews, suggestions, etc.) are non-confidential. VB360 may use, reproduce, modify, publish, distribute, display, or otherwise exploit such content in any manner. You represent and warrant that your submissions do not infringe third-party rights, are lawful, and do not violate any applicable regulations.
11.1 Disclaimer of Warranties. Except as explicitly stated, services are provided “as is” and “as available” without warranties of any kind (express or implied). VB360 disclaims any implied warranties of merchantability, fitness for a particular purpose, uninterrupted or error-free operation, security.
11.2 Limitation of Liability. To the maximum extent permitted by law, VB360 (and its officers, directors, employees, agents) will not be liable for indirect, incidental, special, punitive, consequential, or exemplary damages, lost profits, lost data, or business interruption arising from your use or inability to use the services—even if advised of such possibility. Our aggregate liability for claims related to the services under these Terms will not exceed the total amount of Fees paid by you to VB360 in the 3 months preceding the event giving rise to liability.
You agree to keep confidential any non-public proprietary or confidential information you may receive in connection with your account or services, and to use it only for purposes authorized by VB360. These obligations survive termination.
13.1 Third-Party Tools. Our platform may have integrations with third-party services. We do not control those tools, and are not responsible for their content, performance, or privacy practices.
13.2 Links. Our websites may include links to external sites. VB360 disclaims liability for them.
14.1 Termination. Either party may terminate services as set forth in Section 5. VB360 may immediately terminate for cause.
14.2 Effect of Termination. Upon termination: you must pay all outstanding amounts; we may delete or archive accounts/data in accordance with our data retention policy; rights and obligations intended to survive termination (e.g. Sections on Payments, IP, Confidentiality, Indemnification, Limitations, etc.) will survive.
You agree to indemnify, defend, and hold harmless VB360 and its affiliates, officers, directors, agents, employees, and licensors from any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
- Your breach of these Terms;
- Your misuse of the services;
- Your violation of any law or rights of third parties;
- Any user content you submit.
16.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina and U.S. federal laws, without regard to conflict of law principles. VB360 and you agree to submit to personal and subject matter jurisdiction of state or federal courts located in South Carolina.
16.2 Attorney’s Fees. In any action or proceeding to enforce rights under these Terms, the prevailing party shall be entitled to reasonable attorneys’ fees and costs.
VB360 shall provide scheduled maintenance, emergency maintenance, software upgrades, as needed. We will make commercially reasonable efforts to notify Customers in advance for scheduled maintenance; emergency maintenance may occur without notice. We will maintain backups in line with our data retention & disaster recovery policies; we are not responsible for data loss due to causes outside our control.
18.1 If any part of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remainder shall remain in effect.
18.2 No waiver by VB360 of any right under these Terms shall be deemed a further or continuing waiver of that right or any other right.
18.3 These Terms and any additional policies (privacy, any SLAs, acceptable use policy, etc.) constitute the entire agreement between you and VB360 concerning its subject matter and supersede all prior proposals or representations.
19.1 Assignment. You may not assign or transfer your rights or obligations under these Terms without VB360's prior written consent. VB360 may assign to affiliates or third parties.
19.2 Notices. All notices must be in writing (including email to the address on file, or to support@virtualbusiness360.com) unless otherwise specified.
19.3 Force Majeure. VB360 shall not be liable or deemed to be in breach for delay or failure to perform resulting from causes beyond its reasonable control (e.g., natural disasters, network failures, etc.).
To enhance clarity and enforceability regarding collections and disputes, the following clauses are added:
20.1 Customer Responsibility for Balances.
The Customer acknowledges and agrees that they remain fully responsible for all subscription fees, usage fees, custom fees, setup fees, and other charges incurred under their account, regardless of any request for cancellation, dispute, or suspension of services. Disputes or cancellation requests do not eliminate the Customer’s obligation to pay all outstanding balances.
20.2 Non-Refundable Payments & No Credit.
All amounts paid are non-refundable, and no credit is given for unused services.
20.3 Chargebacks & Dispute Process.
Initiating chargebacks without first contacting VB360 may result in immediate termination and liability for fees.
20.4 Late Payment Fees & Interest.
If any payment is overdue by more than 7 days, VB360 may assess a late fee and interest at the maximum rate permitted by law on the past-due balance until paid in full.
20.5 Collections & Recovery Costs.
Customer agrees to pay all reasonable costs associated with collections.
20.6 Final Account Settlement & Data Retention.
VB360 may delete or withhold customer data until all outstanding invoices are settled.
If you have any questions, complaints, or disputes about your account or these Terms, please contact us:
Virtual Business 360
Email: support@virtualbusiness360.com
Phone: +1 (854) 269-1413
By using VB360’s services, you agree to these Terms in full.
